Can MelOne attend a blocked drain today?+
Call the 24-hour urgent line. For a suitable blockage within the current Brisbane service run, the team can aim for attendance in about one hour. Felix confirms the ETA after checking the suburb, affected drain, wastewater risk, technician availability, traffic and safe access.
What should I do while a drain is overflowing?+
Stop using the blocked drain and limit nearby water use. Keep people away from dirty water, move items out of the wet area and call for advice. Do not mix drain-cleaning chemicals.
Does a recurring blockage mean the pipe is broken?+
Not always. Build-up, foreign objects, tree roots or a damaged pipe can all cause a blockage to return. What to do next depends on where the problem is and how often it happens.
The blockage keeps returning after it is cleared. What information will help you assess it?+
Tell us what was cleared previously, when the problem returned, which fixture or drain is affected and whether the signs have changed. A recurring blockage does not by itself prove that a pipe is broken, and any further inspection or repair should be identified separately in the proposed scope.
Should I mention that more than one sink or drain is backing up?+
Yes. List every sink, toilet, shower, floor waste or outside drain that is slow, noisy or backing up. That information helps distinguish one affected fixture from a wider drainage problem; do not run more water simply to reproduce an overflow.