Privacy policy
Mel One Property Maintenance Pty Ltd (ABN 39 666 325 408) operates this Brisbane drain site. This page explains what happens when you use the site or contact Felix about a job.
Your enquiry
The online form asks for your name, phone, suburb or postcode, affected drain, preferred timing and description. Email is optional. It also sends the page where the enquiry began and a submission reference. If you call or email directly, we receive the information you choose to provide, including any photos you email.
We use these details to understand the drain problem, check service fit and availability, reply, discuss a quote or visit, and keep a record of our communications. Please leave out bank details and other sensitive information that is not needed to assess a drain problem.
Form delivery and website use
The website sends a form submission through the Resend email service to the Mel One recipient mailbox. The submitted message and any replies may remain in email and provider delivery records. The form itself does not offer a customer account or photo upload.
Hosting may process technical data such as IP address, browser details, requested pages and access times. Google Analytics measures website use and contact interactions and may use cookies or similar identifiers. Google Maps content is embedded on some pages and can process browser data when loaded; opening the map follows Google's site.
People handling the enquiry and providers supporting hosting, email delivery, analytics and maps may process relevant information. We may share job details with an appropriate service provider where needed to assess or arrange the requested work, or where law requires disclosure. We do not sell enquiry details.
Your choices
Reasonable steps are taken to protect records. Enquiry and correspondence records are kept for the time needed to manage the request, business records and applicable obligations, then handled according to those needs. Email and internet transmission cannot be guaranteed completely secure.
Some technology providers may process information outside Australia. Their processing locations can change; contact us if you need current details about a particular provider. You can ask to access or correct personal information we hold, or raise a privacy complaint, by emailing handyman.kevinlee@gmail.com or calling 0403 202 949. Please describe the concern and how we can contact you; we will review it and respond. If it remains unresolved, you may contact the Office of the Australian Information Commissioner.
We will update this page if our enquiry or website practices materially change. Return to the contact page if you need to send a drain enquiry.
